About the Project
Implement a new help center allowing both prospects & customers to find what they are looking for in a timely manner.
Challenges
It's not easy to user test such a feature as we hit the wall of users habits. The best would have been to test this new menu on a live page with heavy traffic.
Timeline & milestones
Benchmark the best solutions on the market
Mapping of 3 critical user journeys based on data
Wireframing & protoyping
User testing & interviews
Presentation & workshops
Process & Methodology
I added to the homepage a new sticky menu, allowing the user to reach the most vital tasks for both logged in and public visitors
Outcome & Impact
This project shown that what seems like a good idea at first glance is not always giving clear results. The chatbot project was left on the side as it had a big it impact for an still unclear benefit for the users and the business
